KOBE Website FAQ
Reservations
Are reservations recommended?
Reservations are recommended, however, seating is also available for walk-ins. Due to our unique seating arrangement, please expect a short wait time with your reservation upon checking in with a complete party.
Can I have a private table?
Yes, request this with a representative or online. There is a $500 spending minimum for each table reserved. Each table seats up to 10 guests. Other fees apply for private rooms. Please contact your preferred Kobe location for more information on private dining rooms.
I understand that you don’t seat the party until the entire party is present. What if we want to sit before some of our guests arrive?
Due to our unique seating arrangements, we do not seat parties until the party is complete. We understand that under certain circumstances, one or two guests must come later. We can seat the party if someone could put in the order for the late guests. If it is a surprise party, let your hostess know and he/she will make arrangements.
Can I request a Chef/Server?
Yes, you can make your request with a representative or on your online reservation arrangement. However, we cannot guarantee that the requested staff member will be available. We will try our best to fulfill your request. When you check in, your hostess will let you know on the status.
Dining
What is your dress code?
Casual attire. Shirt and shoes are required. We are a family friendly restaurant.
What if I have an allergy?
Let your server and chef know of your allergy. They can both make accommodations at the table and cook your food separately or we can prepare your entree in our back kitchen for maximum precaution. Please be aware that we cannot guarantee the absolute elimination of the allergen.
Do you offer gluten free?
We offer a Gluten-Friendly Chicken Fried Rice. All ingredients in our gluten-friendly option are gluten-free, but we cannot guarantee 100% elimination of gluten since we cook with many ingredients containing gluten on our teppanyaki grills and in our kitchen.
Do you offer banquet services for special occasions?
Yes we do! Please contact your preferred Kobe location to inquire.
Do you have a Children’s Menu?
Yes. We offer teppanyaki children’s menu that offers the full teppanyaki meal in smaller portions. Choose from sirloin, chicken, tofu, vegetable delight or shrimp.
Do you have a corkage fee?
Feel free to bring in your own bottle of wine that is not on our wine menu for a corkage fee of $20 per bottle.
What is Kobe’s Service Charge?
Kobe’s standard service charge model is to use an automatic gratuity of 18% for all dine-in customers and 100% of all Service Charges are paid out to employees.
Promotions
Kobe Rewards
I just signed up for Kobe Rewards online and haven’t gotten my card yet.
We no longer issue physical reward cards, but offer a mobile app. When you sign up online and receive an email confirmation, you have been added to our system and you are eligible for Kobe promotions and rewards.
Next Download our Kobe Rewards Mobile App. Get it on Google Play or Download on the Apple App Store for free. Keyword: Kobe Steakhouse and login to your existing account.
If you haven’t yet signed up online, you can also sign up for Kobe Rewards through our mobile app.
What if I lose my Rewards card?
We no longer issue physical reward cards, but offer a mobile app. Download our Kobe Rewards Mobile App. Get it on Google Play or Download on the Apple App Store for free. Keyword: Kobe Steakhouse and login into your existing account.
I forgot my Kobe Rewards username/password.
Contact our office at corporate@kobesteakhouseusa.com or speak to your hostess or manager during a visit. We can provide you the username and reset your password to the email on file.
My birthday is this month, do I get my Birthday Reward?
If you are already a Kobe Rewards member, your Birthday Reward will load on the first of your birthday month and expire on the last day of your birthday month. New Reward members who sign up the month of their birthday will receive 30 days to use their reward after loading. Please allow up to 8 days for reward to load onto account. The following year it will load on the first day of birthday month and expires on the last day.
Do I have to register for the Birthday Reward?
To be eligible for the Birthday Reward, you must be an active Kobe Rewards member. Every year, your Birthday Reward will load on the first day of your birthday month and expire on the last day of your birthday month. New Reward members who sign up the month of their birthday will receive 30 days to use their reward after loading. Please allow up to 8 days for reward to load onto account. The following year it will load on the first day of birthday month and expires on the last day.
Does my child require ID for their kids birthday reward?
A birth certificate or other proof of date of birth is required. Please visit our promotions page for details.
I received Kobe Reward Dollars. What is it?
Kobe Reward Dollars are good towards any food or beverages (but not gratuity or tax). Kobe Reward Dollars expire, please log in to your account to confirm the expiration date. No cash calue.
How can I check what Rewards I have/ update my account information?
You can check 24/7 online at https://kobesteakhouse.myguestaccount.com/guest/accountlogin with your username/password, with a hostess, or email corporate@kobesteakhouseusa.com.
I referred a friend to Kobe Rewards Tell A Friend Program but haven’t received the referral gift yet
Our Tell A Friend Program has been discontinued effective 10/01/2020.
How do I get updates on my Rewards card?
Updates are sent to the email on file. Make sure the correct email is listed on your account and that you are email opt-in for Rewards and our Newsletter.
What is Kobe’s Service Charge?
Kobe’s standard service charge model is to use an automatic gratuity of 18% for all dine-in customers and 100% of all Service Charges are paid out to employees.
Gift Cards
Can I purchase a physical gift card?
Yes, you can purchase them at any of our 13 restaurants.
Where can I check my gift card balance?
Please visit https://kobesteakhouse.myguestaccount.com/guest/nologin/account-balance to check your gift card balance.
Where can I purchase e-gift cards?
Please purchase your egift card at https://kobesteakhouse.myguestaccount.com/guest/egift