KOBE Website FAQ
What are reservations?
Reservations are recommended, however, seating is also available for walk-ins. Due to our unique seating arrangement, please expect a short wait time with your reservation upon checking in with a complete party.
Can I have a private table?
Yes, request this with a representative or online. There is a $250 spending minimum for each table reserved. Other fees may apply for private rooms.
I understand that you don’t seat the party until the entire party is present. What if we want to sit before some of our guests arrive?
Due to our unique seating arrangements, we do not seat parties until the party is complete. We understand that under certain circumstances, one or two guests must come later. We can seat the party if someone could put in the order for the late guests. If it is a surprise party, let your hostess know and he/she will make arrangements.
Can I request a Chef/Server?
Yes, you can make your request with a representative or on your online reservation arrangement. However, we cannot guarantee that the requested staff member will be available. We will try our best to fulfill your request. When you check in, your hostess will let you know on the status.
What if I have an allergy?
Let your server and chef know of your allergy. They can both make accommodations at the table and cook your food separately or we can prepare your entree in our back kitchen for maximum precaution. Please be aware that we cannot guarantee the absolute elimination of the allergen.
Do you offer gluten free?
We offer a Gluten-Friendly Chicken Fried Rice. All ingredients in our gluten-friendly option are gluten-free, but we cannot guarantee 100% elimination of gluten since we cook with many ingredients containing gluten on our teppanyaki grills and in our kitchen.
Do you offer banquet services for special occasions?
Yes we do! Please contact your preferred Kobe location to inquire.
Do you have a Children’s Menu?
Yes. We offer teppanyaki children’s menu that offers the full teppanyaki meal in smaller portions. Choose from sirloin, chicken, tofu, vegetable delight or shrimp.
Do you have a corkage fee?
Feel free to bring in your own bottle of wine that is not on our wine menu for a corkage fee of $10 per bottle.
Can we bring our own cake?
Yes! Let your hostess know and we can store your cake in the appropriate area. Let us know if it’s an ice cream cake! If you would like for your server to serve the cake, there is a $5 plating fee. However if you would like to serve it yourself, there is no charge.
I just signed up for Kobe Rewards online and haven’t gotten my card yet.
We no longer issue physical reward cards, but offer a mobile app. When you sign up online and receive an email confirmation, you have been added to our system and you are eligible for Kobe promotions and rewards.
Next Download our Kobe Rewards Mobile App. Get it on Google Play or Download on the Apple App Store for free. Keyword: Kobe Steakhouse and login to your existing account.
If you haven’t yet signed up online, you can also sign up for Kobe Rewards through our mobile app.
What if I lose my Rewards card?
We no longer issue physical reward cards, but offer a mobile app. Download our Kobe Rewards Mobile App. Get it on Google Play or Download on the Apple App Store for free. Keyword: Kobe Steakhouse and login into your existing account.
I forgot my Kobe Rewards username/password.
Contact our office at email@example.com or speak to your hostess or manager during a visit. We can provide you the username and reset your password to the email on file.
My birthday is this month, do I get my Birthday Reward?
If you are already a Kobe Rewards member, your Birthday Reward will load on the first of your birthday month and expire on the last day of your birthday month. New Reward members who sign up the month of their birthday will receive 30 days to use their reward after loading. Please allow up to 8 days for reward to load onto account. The following year it will load on the first day of birthday month and expires on the last day.
Do I have to register for the Birthday Reward?
To be eligible for the Birthday Reward, you must be an active Kobe Rewards member. Every year, your Birthday Reward will load on the first day of your birthday month and expire on the last day of your birthday month. New Reward members who sign up the month of their birthday will receive 30 days to use their reward after loading. Please allow up to 8 days for reward to load onto account. The following year it will load on the first day of birthday month and expires on the last day.
Does my child require ID for their kids birthday reward?
A birth certificate or other proof of date of birth is required. Please visit https://kobesteakhouse.com/kids-birthday/.
I received $10 Kobe Reward Dollars. What is it?
Kobe Reward Dollars are good towards any food or beverages (but not gratuity or tax). They can be earned when a Reward member earns 200 points (spends $200). Kobe Reward Dollars expires after 1 year from the day it was loaded. No cash value.
How can I check what Rewards I have/ update my account information?
You can check 24/7 online at https://kobesteakhouse.myguestaccount.com/guest/accountlogin with your username/password, with a hostess, or email firstname.lastname@example.org.
I referred a friend to Kobe Rewards Tell A Friend Program but haven’t received the referral gift yet
The referral reward is earned when the referral is sent correctly through the appropriate link and the referred guest uses their new Kobe Rewards membership at least once at a Kobe location. Reward members are only eligible for up to five $10 Kobe Rewards, even though you may refer more than 5 friends. You can check the status of each referral online under the Spread the Word section on your account.
Regarding Tell A Friend, can I get the referral gift if I didn’t do it through the Rewards online site?
No. You must go through the Send Referrals link under the Spread the Word section of your Kobe Rewards account, the referee must sign up through the link you sent them and use their new Kobe Rewards membership at least once at a Kobe location in order for you to receive the referral gift.
How do I get updates on my Rewards card?
Updates are sent to the email on file. Make sure the correct email is listed on your account.
Can I purchase a physical gift card?
Yes, you can purchase them at any of our 12 restaurants.
Where can I purchase e-gift cards?
We no longer offer e-gift card purchases online. If you are unable to visit one of our locations and need to purchase an e-gift card, please contact us by email at email@example.com M-F 9-5pm.