Privacy Policy
1. OUR COMMITMENT TO PRIVACY
Your privacy is important to Kobe Ichiban Japanese Steakhouse (“Kobe,” “we,” “us,” or “our”). This Privacy Policy (“Policy”) describes how we collect, use, disclose, and safeguard information when you visit our website at www.kobesteakhouse.com, use our online services, or interact with us through any of our digital resources (collectively, the “Resources”).
Please read this Policy carefully so that you understand what information we collect, how we use it, and the choices you have. By using our Resources, you agree to the practices described in this Policy.
2. TYPES OF INFORMATION WE COLLECT
We collect information from you in different ways when you access or use the Resources. This includes information you provide directly to us and information collected automatically when you interact with our website, mobile experiences, and online ordering services (together, the “Services”).
a. Information you provide to us
Account information: When you create an account for one of our programs (for example, an email, loyalty, or rewards program), we may collect information such as your name, email address, phone number, date of birth, mailing address, ZIP code, and a password or other login identifier associated with your account (“Account”).
Location information you share: If you choose to provide your location, such as by allowing your device to share its location or by entering your city, state, and/or ZIP code, we may use that information to show restaurant locations near you or provide other location-based features. You can disable location sharing at any time through your device settings.
Store preferences, gift cards, and online ordering: When you place an order, purchase physical or digital gift cards (eGift cards), make a reservation, or use our online tools, we may collect information such as your name, email address, billing address, shipping address, preferred restaurant location, details of your order or gift card purchase, and payment-related information (for example, card type and last four digits). Online ordering and reservations are facilitated through integrated third-party platforms (such as Toast and OpenTable). When you purchase an eGift card for someone else, we collect the recipient’s name, email address, and any personal message you provide solely for the purpose of fulfilling and delivering the eGift card. We do not use recipient information collected during eGift transactions for marketing purposes. We do not store complete payment card numbers on our website.
Feedback and communications: If you contact us with questions, comments, or feedback (including through forms on our site or by email), we may collect your name, email address, phone number, postal address, and any information you include in your message. We use this information to respond to you and to improve our Services.
Contests, promotions, and surveys: From time to time, we may offer contests, promotions, or surveys. If you choose to participate, we may collect information such as your name, contact details, and any other information you choose to provide. Any additional terms or rules associated with a particular promotion will apply and may supplement this Policy.
“Contact Us” and customer service: When you reach out using our “Contact Us” page or other customer service channels, we may collect information such as your name, email, phone number, postal address, and the contents of your inquiry. We use this information to respond to your request, to improve our Services, and to maintain records of our communications with you.
Employment applications: If you apply for a position using our online application tools (including through third-party providers), we may receive the information you submit in connection with your application. This may include your name, contact information, employment history, and other details you choose to provide. We use this information solely for recruiting, hiring, and employment-related purposes.
Other information you choose to provide: We may collect any additional information you voluntarily provide to us in connection with your use of the Resources, such as messages sent to us about our restaurants, services, or your experiences.
b. Information collected automatically
Server and log information: When you visit our website, our servers may automatically collect certain technical information, such as your IP address, browser type, operating system, referring and exit pages, the pages you view, the date and time of your visit, and other standard log data. We use this information to help operate our website, understand usage patterns, and improve our Services.
Cookies and similar technologies: We use cookies and similar technologies (such as pixels, tags, and local storage) to recognize your browser or device, remember your preferences, maintain your shopping cart, understand how you use our website, and provide you with a more tailored experience. Cookies are small data files placed on your device or browser. You can choose to block or delete cookies through your browser settings or through our cookie preference tool. Please note that if you disable certain cookies, some features of our website or Services may not function properly.
Mobile and app-related information: If you use a mobile device to access our Resources or use any mobile applications we may offer, we may collect non-personal information about your device and your use of the app, such as device type, operating system, app usage data, or approximate location, as permitted by your device settings.
Third-party analytics: We use third-party analytics services (including Google Analytics 4) to help us understand how visitors use our website. These providers use cookies and similar technologies to collect information such as how often users visit our site, what pages they view, and what other websites they visited before coming to ours. We use this information to improve our website and Services. For more information on how Google Analytics collects and processes data, you can visit Google’s Privacy & Terms.
Advertising and remarketing technologies: We use third-party advertising tools, including Google Ads (including remarketing), Meta Pixel (Facebook/Instagram), and Apple Maps Ads, to deliver relevant advertising and measure campaign performance. These tools may rely on cookies, pixels, and other identifiers to understand how you interact with our site and deliver relevant advertising across the web or partner platforms. You may adjust your advertising preferences using the settings offered by these platforms (for example, Google Ad Settings or Facebook Ad Preferences), through your browser or device settings, or by managing your choices via our on-site cookie preference settings.
Third-party links and sites: Our website includes links to third-party websites, services, or embedded applications (such as Toast for online ordering and OpenTable for reservations) that we do not directly operate. If you interact with these platforms, you will be subject to their respective terms and privacy policies. We are not responsible for the privacy or security practices of those third parties, and we encourage you to review their policies.
Cookie banner and regional privacy preferences: When you visit our site, we display a cookie preference tool that adjusts choices based on your location. Visitors in California and Europe/GDPR-regulated jurisdictions are provided an opt-in model, where non-essential analytics and advertising cookies remain off until explicitly accepted or customized. Visitors in the rest of the U.S. are provided an opt-out choice via a “Do Not Share My Personal Information” option. You can reopen and update your cookie settings at any time using the cookie preference tool link available on our website.
3. HOW WE USE THE INFORMATION WE COLLECT
We may use the information we collect for the following purposes:
To provide our Services: We use your information to provide, operate, and maintain our restaurants, online ordering, eGift delivery, loyalty programs, reservations, and other Services, including processing transactions, fulfilling orders, and communicating with you about your account and interactions.
To personalize your experience: We may use information about your preferences, past orders, and interactions with us to personalize content, offers, recommendations, and features on our website, apps, and in our marketing communications.
To communicate with you: We may use your information to respond to your inquiries, send you transactional communications (such as order confirmations, eGift card delivery notices, and reservation updates), and send you marketing messages about promotions, events, or offers we believe may be of interest to you. You can opt out of marketing emails by following the instructions included in those emails.
For analytics, advertising, and remarketing: We use analytics to understand how our Resources are used and to improve them over time. We also use advertising and remarketing tools to show you more relevant ads and to measure the effectiveness of our advertising campaigns. This may involve combining information we collect with information provided or collected by our advertising partners.
For security, fraud prevention, and legal compliance: We may use personal information to protect the security and integrity of our Resources, to help detect and prevent fraud or other unauthorized activities, and to comply with legal obligations, law enforcement requests, and our own policies and terms.
For business operations: We may use information for everyday business purposes such as auditing, reporting, quality assurance, research and development, and to support internal operations.
With your consent or as otherwise disclosed: We may use your information for any other purpose described to you at the time of collection, or for which you specifically provide consent.
4. HOW WE SHARE INFORMATION
We may share information we collect as follows:
Service providers and partners: We may share information with third-party service providers that help us operate our business and deliver our Services, such as payment processors, online ordering and reservation platforms (e.g., Toast, OpenTable), gift card and eGift delivery providers, loyalty program providers, IT and hosting providers, marketing and advertising partners, analytics providers, and customer support vendors. These third parties are permitted to use your information only as needed to perform services on our behalf and are expected to protect it consistent with this Policy and applicable law.
Loyalty and rewards programs: We may share limited personal information with third-party providers who assist us with loyalty or rewards programs so that we can administer those programs and provide you with benefits and offers.
Business transfers: We may share or transfer your information in connection with a corporate transaction, such as a merger, acquisition, reorganization, sale of assets, joint venture, financing, or in the event of insolvency, bankruptcy, or receivership, where personal information may be transferred to another entity as part of the business assets.
Legal and safety reasons: We may disclose information if we believe in good faith that such disclosure is necessary or appropriate to: (a) comply with applicable laws, regulations, legal process, or governmental requests; (b) enforce our terms and policies; (c) protect our operations, rights, privacy, safety, or property, and/or that of you or others; or (d) detect, prevent, or address fraud, security, or technical issues.
With your consent: We may share your information for any other purpose disclosed to you at the time of collection or with your consent.
5. DATA RETENTION We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
For example, we may retain:
Account, transaction, and gift card records for as long as your account is active or as required for tax, accounting, or legal purposes.
Analytics and advertising data for a period consistent with our business needs and platform configurations (typically up to 14 months for user-level analytics data, unless a longer period is required or permitted by law).
6. SOCIAL NETWORKING SITES AND INTEGRATIONS
Our Services may allow you to connect or interact with third-party social networking platforms (such as Facebook or Instagram). If you choose to connect with an SNS, we may receive information from that service (for example, your name, profile information, or friends list) in accordance with your privacy settings on that SNS. We may use this information to help you create an account, personalize your experience, or facilitate social sharing.
Your use of any SNS is subject to that provider’s terms and privacy policy, and we are not responsible for their practices. We encourage you to review the privacy policies of those platforms.
7. CHILDREN’S ONLINE PRIVACY
Our Resources are intended for general audiences and are not designed for children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as possible.
If you believe a child under 13 has provided personal information to us, please contact us using the information in the “How to Contact Us” section below.
8. YOUR PRIVACY RIGHTS AND CHOICES
You may have certain rights and choices with respect to your personal information, depending on where you reside and applicable law.
Access, update, or delete your information: You may request access to or correction of the personal information we hold about you, or request that we delete it, by contacting us using the details in the “How to Contact Us” section. We may need to verify your identity before fulfilling your request and may retain certain information as required or permitted by law.
Marketing communications: You may opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails. Even if you opt out of marketing communications, we may still send you transactional or informational messages related to your use of our Services.
Cookies and tracking technologies: You can manage cookies and similar technologies through your browser settings or through our on-site cookie preference tool. Your choices may affect how our site functions.
Global Privacy Control (GPC): If your browser or extension supports Global Privacy Control (GPC) signals, our website is configured to recognize and respect those signals as a valid request to opt out of the sale or sharing of your personal information, where legally recognized.
California residents: If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act), such as the right to request access to specific pieces of personal information we have collected about you, the right to request deletion of your personal information (subject to certain exceptions), and the right to know more about how we collect, use, and disclose personal information. You may also have the right to limit certain uses or disclosures of sensitive personal information. To exercise these rights, please contact us using the information below.
Residents of the European Economic Area (EEA), UK, or similar jurisdictions: If you are located in the EEA, UK, or another jurisdiction with similar privacy laws, you may have additional rights regarding your personal information, such as the right to object to or restrict processing, the right to data portability, and the right to lodge a complaint with a supervisory authority. Where we rely on consent for processing, you have the right to withdraw your consent at any time.
9. SECURITY OF YOUR INFORMATION
We use reasonable and appropriate administrative, technical, and physical safeguards designed to help protect the personal information we collect and process. However, no system can be guaranteed to be completely secure, and we cannot promise or guarantee that unauthorized third parties will never be able to defeat our security measures.
10. ACCESSIBILITY
We strive to make our website, online ordering, and cookie or consent tools reasonably accessible to users with disabilities. If you experience any difficulty accessing information on our website or interacting with any feature (including our cookie banner or preference tools), please contact us so that we can assist you.
11. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or applicable laws. When we make changes, we will update the “Effective Date” at the bottom of this page. Your continued use of our Resources after any changes become effective signifies your acceptance of the updated Policy, so we encourage you to review this page periodically.
12. HOW TO CONTACT US
If you have any questions about this Privacy Policy, our practices, or your interactions with this site, please contact us at:
Kobe Ichiban Japanese Steakhouse
468 W State Road 436
Altamonte Springs, FL 32714
Phone: 407-389-1081
Email: corporate@kobesteakhouseusa.com
Effective Date: September 24, 2026
